Troubleshooting

vScope’s communication with InfraSight Labs

vScope requires Internet connectivity to communicate with InfraSight Labs’ support systems License & Billing account: https://account.vscope.net/… (HTTPS, TCP 443) vScope software updates: https://dist.vscope.net  (Dynamic IP, CDN Amazon CloudFront) Service functions like Online support/Secure upload and license heartbeats: https://status.vscope.net/… (HTTPS, TCP 443) If you are using vScope’s default mail server for email settings you will also need to […]

Error Message ‘User Already Exists in Active Directory’

When creating a new local vScope user you might get error message “User Already Exists in Active Directory”. This means that vScope have found a user with the same Email address in the integrated Active Directory/LDAP and can’t create a new one. To add the person you can either: Use a different email address or… […]

VMware Uptime/Last Boot Is Missing

vScope uses the property bootTime to retrieve runtime information provided by the API. If you are missing values for VM Uptime and VM Last Boot vScope cannot properly fetch bootTime from the API. Ensure permission settings and that VMware API is configured properly.

Can’t Log in to vScope

I can’t log in with a local vScope account. Make sure that your login credentials are correct. If you’ve forgot your password you can click “Forgot your password” on the log in screen. If the Email is incorrect you’ll get an error message in the down bottom corner. Please contact your vScope administrator if you […]

Lost LDAP/AD Integration

Changes to the host or base DN in your LDAP/AD can cause the integration with vScope to be lost. To set it up again you’ll need to log in with the local vScope adminstrator account and redo the LDAP/AD integrations set up. Ask your vScope administrator for help. Please contact the vScope Support if you […]

How to Troubleshoot Proxy Installations in vScope

Adding proxies to vScope allows you improve performance scanning remote sites and inventory closed networks such as DMZs. Here are some tips to help you ensure that your proxies are Background – How it works Step 1: Initiate proxy scan Once the Discovery on the master vScope is triggered, the proxy is initiated on the IP […]

WMI – Local and Domain Account Considerations

WMI – Local and domain account considerations Account interpretation ambiguity can be a reason for getting Access Denied when scanning a system using WMI. This can happen when credentials in vScope are specified without domain. This is why we always recommend the following when using domain and local accounts: When using domain accounts, use the following syntax […]

Where to I Find the Log Files for Debugging?

Where to I find the log files for debugging? Sending debug log to InfraSight Labs The easiest way to share log files with InfraSight Labs is to send them to us via vScope (Settings -> Online Backup -> Upload Now). Locating the debug log manually The log file can be found on the vScope server […]

How Do I Upload Debug/Support Data?

How do I upload debug data? In vScope. Settings -> Online Backup -> Upload Now. A log will be sent to InfraSight Labs. Please write down a short description to your problem before submitting.

Java Certificate Problem When Reaching vCenter

Java Certificate problem when reaching vCenter Problem: When trying to connect to the VMware vCenter, vScope gives an error message: “VI SDK invoke exception.javax.net.ssl.SSLHandshakeException: java.security.cert CertificateException Certificate does not conform to algoriths constrains” This is caused by having an older type of certificate on the vCenter machine. It is strongly recommended to upgrade the certificate […]