Troubleshooting

Why are some columns missing values/information?

A frequently asked question is why some of the tag cells in the columns are missing values. The answer isn’t straightforward, but in this article we’ll explain why this is the case for some tags and how to troubleshoot if expected values are missing. vScope can’t report what it can’t see vScope never creates information […]

Why have data disappeared in vScope?

There can be several reasons for data disappearing in vScope. While troubleshooting it’s important to know that vScope never creates data of it’s own it only reflects what is found in the data sources you have configured in Discovery Manager. Reason 1: The data object(s) no longer exist/have been moved To ensure that the data […]

vScope shows incorrect values for password attributes in Active Directory

If your domain uses Fine-Grained Password Policies (FGPP) it is possible that the service account used as a credential for the Active Directory doesn’t have sufficient permissions to read Password Settings Object (PSO). Fine-Grained Password Policies Although Fine-Grained Password Policies (FGPP) have been around a while, it’s not commonly used. In short, FGPP is a […]

Missing Primary User values for Clients in vScope

vScope retrieves the information about clients from the SCCM SQL database. If information about your devices is missing in vScope, you need to troubleshoot to see if vScope has read access to the right SQL tables. Troubleshooting Confirm if the SQL table contains primary users The following query is used by vScope to retrieve Primary […]

How to reduce long Discovery times

Long discovery times is most likely caused by a faulty Discovery Manager setup. Before we start to optimize the discovery time, we first need to understand how a discovery is performed. How the discovery work Since vScope runs without the use of agents, the discovery starts off by pinging all IP addresses that are defined […]

Common SCCM errors for vScope discoveries

The Discovery log shows error message “SYSTEM NOT SUPPORTED” The first thing vScope checks for in the SCCM database is the Sites table. If it does not find one vScope will show “SYSTEM NOT SUPPORTED” and abort the SCCM inventory. Troubleshooting Does the service account for the SCCM data source have enough read permissions? If […]

Wrong/missing patch date for machines in vScope

You might sometimes experience that Windows Patch Date tag does not show the same value as shown on the server. This is most likely due to an error in WMI on the target computer. In general, start off by confirming that the machine has been inventoried by the latest discoveries. Confirm this by adding the […]

Common email server errors

By integrating an email server to vScope you can notify users about eg. changes in reports, alerts or whenever a report is shared with the user. If the integration fails, administrators in vScope will receive an email containing a detailed issue description (this email is sent by using InfraSight Labs’ default email server). Here are […]

How to confirm WMI access through DCOM and WinRM

Ways to access WMI vScope accesses WMI on a target machine in two ways. DCOM (the default way) Executes queries remotely High Round-trip time (RTT) between vScope and target machine times affects scan time negatively WinRM (recommended) Executes queries locally on target machine High Round-trip time (RTT) between vScope and target machine does not affects […]

SCCM information is missing in vScope

Using a domain administrator you should have sufficient rights to inventory the SCCM server through WMI. If you are using a non-admin and are not getting any SCCM Site data in vScope you might have a permission problem. Make sure the following values are enabled under ‘Hardware inventory’ in the SCCM: Operating System (Win32_OperatingSystem) Serial Number […]