Common discovery errors

Last updated on: March 8th, 2021

Is your error not listed below or want a further explanation? Contact support@infrasightlabs.com and they’ll help you out.

Common WMI errors

ErrorWhat happened?Suggested action
Recently scanned by WMI through another IP. Delaying scan.The WMI target was recently scanned with a different WMI credential and was put furthest back in the queue.Make sure the target machine have been scanned with WMI.
Access is denied.vScope was unable to login to the target machine with WMI/WinRM using a WMI credentials.Ensure that the WMI credential have permission to remotely login to the target machine.
The RPC Server is unavailablevScope cannot use the RPC service which is required to inventory the target machine.Troubleshoot with: https://support.infrasightlabs.com/article/wmi-troubleshoot-rpc-server-is-unavailable/
WinRM Login failed: HTTP: 401: Unspecific Access DeniedMost commonly combined with WMI succeeding. vScope not able to login to the target machines using WinRM.Ensure the correct credentials are used.

Common MS SQL errors

ErrorWhat happened?Suggested action
Connection refused: connectvScope could not connect to the database,Ensure that the vScope server can communicate with the database and that the correct ports are used.
No valid credentials: [Login timed out.]vScope could not login.Ensure that the credential have access to the database. Is the credential using the recommended format "domain\..."?

Common HTTP errors

ErrorWhat happened?Suggested action
No responsevScope did not get a response on port 80, 8080, 443 or 8443.Are you expecting vScope to find a web certificate on this target? Is the certificate using a different port?

Add ports to the HTTP credential:

https://support.infrasightlabs.com/article/specify-ports-for-certificate-scanning/

Common SMI-S errors

ErrorWhat happened?Suggested action
Connection refusedThe SMI-S probe was unable to inventory the storage.Ensure that the credential is using the correct port and that the vScope server can communicate with the target.
No response: Connect timed outThe connection timed out.Ensure that the credentials are correct and that it uses the correct port.

Common SNMP errors

ErrorWhat happened?Suggested action
No response: Connection timed outThe SNMP credential was unable to connect to the target.Make sure that the correct SNMP version and port is being used for the target.

Common VMware errors

ErrorWhat happenedSuggested action
No response: VDI SDK invoke exception:java.net.SocketTimeoutExceptionThe VMware credential was unable to connect/did not find the vCenter.Make sure the credential is using the correct port and that the server can communicate with the target.

Common Azure RM errors

ErrorWhat happened?Suggested action
Failed to retrieve...vScope was not able to retrieve data using the specified API endpoint.Confirm that the vScope azure application have the correct API permissions.

How to set up Azure RM:

https://support.infrasightlabs.com/article/setting-up-discovery-of-azure-resource-manager/

 

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